Privacy Policy

At TWR Books we recognise and respect your privacy. We are committed to protecting the personal information we may collect from time to time.

Our obligations
TWR Books is bound by privacy laws in Australia including:

  • the Australian Privacy Principles set out in the Australian Privacy Act;
  • the credit reporting provisions of the Privacy Act and the Credit Reporting Privacy Code (collectively the ‘Privacy Laws’).

This policy sets out how we manage personal information held by it, including how we collect, disclose and use personal information. You will also find information about how to contact us if you have any questions about privacy issues including how to update or access your personal information or make a complaint.

By providing your personal information to us, you consent to our collection, storage, use and disclosure of your personal information in accordance with this policy.

To the extent possible, we:

  • make no representations or warranties express or implied regarding the quality or suitability of this website, its operation, your access or the results of your access. We do not warrant that your use will be uninterrupted of error-free or that the servicer which stores and transmits this content to you is free or viruses or other harmful components; and
  • exclude all liability for any personal injury, loss or damage (including loss of opportunity) whether direct, indirect, special or consequential, arising in any way out of our website including any use, technical difficulties, equipment malfunction, liability, theft or third party interference.

What information is covered by this policy?
This policy sets out how we manage your ‘personal information’ which is generally any information or opinion about an identified individual or an individual who is reasonably identifiable. ‘Personal information’ and ‘sensitive information’ are as defined under the applicable Privacy Laws. Some parts also cover ‘credit related information’.

Any personal information we collect about you will be dealt with in accordance with this policy, unless we tell you that it will be dealt with in a more limited way on a particular form or website.

Providing your personal information will always be optional for you. However, some services may not be available to you if you choose not to provide it.

What information do we collect and how do we collect it?
We only collect information that we consider necessary for our business activities and based on our relationship with you. The kinds of personal information collected by TWR Books include:

  • Enquires: information you give us including your name, contact details (such as phone, email or address), enquiry details, and records of your communications with us.
  • Websites: usage information such as the way you use or navigate our websites may be recorded so that we can improve our communications with you online, in addition to technical computer information.
  • Social media: any information which you allow to be shared with us that is part of your public profile on a third party social network, or information you create and share with us by posting it to one of our social networks.
  • Third parties: generally speaking, we only collect personal information directly from you and our interactions with you in our business. We may obtain information from third parties, for example, businesses we acquire, businesses we partner with for promotional purposes or third party institutions during consumer credit applications.
  • Cookies:  A cookie is a small text file stored on your computer’s browser that allows the website to ‘remember’ certain information. TWR Books may use cookies to provide you with a more personalised web experience. If you prefer not to use cookies, you can set your internet browser to reject them.

How do we store your information?
We hold personal information in:

  • Computer systems;
  • Electronic databases;
  • Digital archives; and
  • Hard copy or paper files.

Our storage mechanisms may be managed in a number of ways. These may be managed or administered internally by TWR Books and may be held locally in Australia, or, they could be managed by a third party storage provider with whom TWR Books has a contractual relationship and be either managed locally or overseas.

How do we protect your information?
We will take all reasonable steps to protect your personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure. The ways we do this include:

  • Limiting physical access to our premises;
  • Limiting access to the information we collect about you (for instance, only those of our personnel who need your information to carry out our business activities are allowed access);
  • Requiring any third party providers to have acceptable security measures to keep personal information secure;
  • Putting in place physical, electronic, and procedural safeguards in line with industry standards; and
  • Destroying or de-identifying personal information pursuant to the law and our record retention policies where relevant.

Use and Disclosure
We may use and disclose your personal information and credit information for the following purposes:

  • Verification: We may use and disclose personal information to verify your identity when engaging with us;
  • Marketing: We may use and disclose personal information for any marketing, promotional, publicity or direct marketing that we may undertake. 
  • Legal requirements: We may disclose personal information to legal and accounting firms, auditors, contractors, consultants and other advisors for the purpose of administering, and advising on, our business and for associated actions, including third parties in some circumstances or mergers or acquisitions of our business;
  • Service providers: At times we may engage third party companies to provide support for our various business functions including website hosting, cloud based providers and promotional agencies. Information may be accessed by those providers if necessary and on the basis that they comply with this Privacy Policy;
  • Other: We may use and disclose personal information for any other use associated with such purposes or for which you have given permission.

Do we disclose your personal information overseas?

We may disclose your personal information overseas for the purposes described above.

We will ensure that any overseas transfer of personal and credit information are in accordance with the General Data Protection Regulation (EU) 2016/679 or other applicable laws.  We will also take reasonable steps to ensure that any overseas recipients of personal information have appropriate safeguards to ensure the integrity and security of that information.

What about links to other websites?
Our website may contain links to other sites that are not under our control. We have no responsibility for linked websites, and provide them solely for your information and convenience. We specifically disclaim responsibility for their content, privacy practices and terms of use, and we make no endorsements, representations or warranties about their accuracy, content or thoroughness. Your disclosure of personal information to third party websites is at your own risk.

Opting In and Opting Out
We are committed to full compliance with the Australian Spam Act and the New Zealand Unsolicited Electronic Messages Act.

You will have the option to subscribe to certain promotional and marketing email and/or text communications. By subscribing to our email and/or text communications, or otherwise providing us with your email address and/or mobile number, you consent to receiving emails and/or texts (as the case may be) which promote and market our products and services, or the products and services of others, from time to time.

You can opt out of those communications at any stage by utilising the corresponding “unsubscribe” or “opt out” facility. Once you have unsubscribed from our email or text communications, we will remove you from the corresponding marketing list as soon as is reasonably practicable.

How do you access your personal information and update it?
You can ask us for access to the personal information we hold about you. You can also ask us to update or change any personal information we hold about you, if that information is wrong, missing parts or out of date.

You can also ask us to delete your personal information, which we will do unless we are legally required or otherwise permitted to continue storing your information.

Updates to our Privacy Policy

It may become necessary for us to update the terms of this policy. Any changes will be updated on our website. Your continuing relationship with us following any updates constitutes acceptance of this policy as amended. We recommend that you check back from time to time to make sure you are aware of any updates.

We don’t make any representations as to the accuracy of the information on this website at any given point in time and we reserve the right to revise content, amend links, withdraw access, terminate memberships and revise all information at any time without notice. We are not liable to you.

Licence:

When you post materials or content, you grant us and our affiliates an irrevocable, perpetual, royalty-free worldwide licence to use and modify that content.

Questions or concerns?

If you are worried about anything you see on our page, or have a question, please email us at hello@thewritingresource.com.au 

Global notice:

Our terms are governed by the laws of the Commonwealth of Australia but we make no representation that the content complies with any laws outside of Australia, even though you might be accessing this page from another country.